Terms of Service

1. Eligibility and territorial limits

Our services and product sales are restricted to customers located within the United States. You must be at least 18 years old or the age of majority in your jurisdiction to place an order. We do not offer international shipping or accept orders outside the United States.

2. Custom orders and design approvals

Personalized goods: puzzles are made to order using your submitted image and choices. Sales become final once an order is accepted into production, subject to the remedies below and any applicable rights.

Preview review: you are responsible for reviewing the image composition, crop, spelling, and design choices before checkout. Minor color differences can occur between a backlit screen and printed materials.

Our guarantee: if a finished product is defective or materially different from your approved preview because of a printing or manufacturing error, contact us within 30 days of delivery for a replacement or refund. See Refunds & Replacements for the current process.

3. Your photos and intellectual property

Your ownership: you retain ownership of photographs, artwork, text, and instructions you submit.

Permission to provide the service: you grant Puzzles Puzzles Puzzles LLC a limited, non-exclusive, worldwide license to host, process, reproduce, and adapt your content solely as needed to provide your requested design tools, AI version, manufacturing, fulfillment, delivery, and support. Public examples and advertising require separate, affirmative permission.

Prohibited content: you confirm you own or have the necessary rights and permissions for submitted content. You may not upload illegal, defamatory, infringing, or privacy-violating content. We may decline or cancel an order containing prohibited content.

Our Privacy Policy explains photo processing, provider access, optional Analytics, retention, and privacy requests.

4. Pricing, payment and shipping

Prices: prices are displayed in U.S. dollars. Applicable taxes and shipping charges are shown during checkout before payment.

Payment and production: payment is required at purchase. After payment and the required checks, eligible orders are automatically sent to our print partner. Follow production and delivery in My Orders.

Shipping: shipping charges are calculated for your delivery address at checkout. Production and delivery timelines are estimates, not guaranteed arrival dates. See Shipping & Delivery for coverage, tracking, address changes, and delays. Provide an accurate delivery address and contact support if you need help with a carrier disruption or a delay.

5. Limitation of liability and warranties

Except as stated in our guarantee, products and services are provided on an “as is” and “as available” basis. To the maximum extent permitted by applicable law, Puzzles Puzzles Puzzles LLC disclaims other express or implied warranties, including merchantability and fitness for a particular purpose.

To the maximum extent permitted by applicable law, we, our owners, partners, and employees are not liable for indirect, incidental, consequential, or punitive damages. Our total monetary liability for a claim arising from your purchase or use of the site is limited to the amount you paid for the specific order giving rise to the claim. These terms do not limit rights or remedies that applicable law does not allow us to exclude.

6. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Puzzles Puzzles Puzzles LLC, its officers, directors, partners, employees, and agents from claims, liabilities, damages, losses, and expenses, including reasonable attorneys’ fees, arising from your violation of these terms or infringement of another person’s intellectual property or privacy rights.

7. Governing law and dispute resolution

These terms and disputes relating to our products or services are governed by Texas law, without regard to conflict-of-law principles. Subject to any rights that applicable law does not allow us to exclude, legal proceedings relating to these terms must be brought in the state or federal courts located in Collin County, Texas, and you consent to their personal jurisdiction.

8. Changes to these terms

We may update these terms. Changes will be posted here with an updated effective date. Continued use of the site after changes take effect constitutes acceptance of the revised terms, subject to applicable law.

9. Contact us

For questions about these terms, email support@3puzzles.com.

Puzzles Puzzles Puzzles LLC
Public website: 3puzzles.com

Related policies: Privacy Policy, Shipping & Delivery, and Refunds & Replacements.