We will make it right.

United States orders only

Our sales, deliveries, and replacements are limited to U.S. destinations.

Our 30-day quality guarantee

Report shipping damage, manufacturing defects, missing pieces, or an incorrect design within 30 days of delivery. Once we verify the problem, we will choose an appropriate complimentary reprint, replacement, or full refund. There is no additional charge for an approved remedy.

Order processing & cancellations

Custom orders cannot be canceled or modified after manufacturing begins. Contact us promptly if you need a change; we will check whether it is still possible. Eligible orders are sent to our print partner automatically after payment. Check My Orders for the latest production status.

This restriction does not remove your rights concerning defects, incorrect goods, or an unshipped order delayed beyond the promised date. We will explain the applicable cancellation and refund choices.

Preview vs. print differences

Minor color and brightness differences between screens and printed materials are normal. Severe rendering defects, misaligned cuts, printing flaws, or a materially incorrect design are covered by our quality guarantee.

How to request support or a replacement

Open Support & privacy or email support@3puzzles.com within the reporting window. Please include:

• Your name and contact email.
• Order date and order number.
• A short description of the issue.
• Clear photos for damage, printing errors, or missing pieces.

We respond within 1 business day, Monday–Friday, with next steps. A request receipt confirms intake; it does not mean a refund or replacement has been approved.