We’re here to help make your puzzle perfect!

Have questions about custom photo orders, shipping, or design ideas? Our team is ready to help.

Contact our team

Use Support in the top navigation, or email support@3puzzles.com. We respond within 1 business day, Monday–Friday.

Include your name, contact email, and a description of your issue. An order reference helps us find your purchase. For damage or a defect, include clear photos through the support form or by email.

Service boundaries & privacy

We process orders and ship only within the United States. We do not sell your personal photos or use them for marketing without separate permission. Necessary service providers handle information to host the service, create requested AI artwork, process payments, and fulfill approved orders. Our Privacy Policy explains those uses and your choices.

Never include passwords, payment-card details, or identity documents in a support request.

Looking for an answer?

Visit our FAQ, Shipping & Delivery, and Refunds & Replacements pages.