Shipping & delivery
Shipping should never feel like a mystery.
Every custom puzzle is made to order in the United States. Here is how production, shipping, and delivery work.
Where we ship
Our service is U.S. only. We do not offer international checkout. Delivery availability and the final shipping charge depend on the address accepted at checkout; contact us before ordering to a U.S. territory or an unusual destination.
Production & delivery timeline
Allow an estimated 3 business days for printing, quality checks, and boxing, plus 4–8 business days in transit: approximately 7–11 business days overall. Weekends and holidays do not count as business days. These are planning estimates, not guaranteed arrival dates; the estimate shown for your order takes precedence.
Military shipping: APO / FPO / DPO
Our U.S. print partner supports military addresses through USPS. Military transit can take 15–30 business days in addition to production. Tracking may pause after the package reaches the military departure hub.
- Country
- United States, even for an overseas military station.
- State
- AA, AE, or AP.
- Address line 1
- Your unit and box numbers.
- Address line 2
- Forward Operating Base, if applicable.
- City
- APO, FPO, or DPO.
- ZIP code
- Your military unit’s ZIP code.
Contact Support if checkout cannot accept your address. Do not substitute an unrelated address.
Standard shipping rates
| Puzzle | Finished size | Estimated shipping |
|---|---|---|
| 252 pieces | 13.5 × 10.59 in | $7.69 |
| 520 pieces | 20 × 15.98 in | $8.79 |
| 1,014 pieces | 28.5 × 19.02 in | $11.39 |
Shipping is calculated for your delivery address at checkout; the amount shown before payment is the applicable charge. Shipping and tax are separate from the puzzle price. Express and overnight delivery are not offered.
Tracking & carrier delays
Check My Orders for order status and a tracking link when available.
If we cannot ship within the time promised, we will explain the revised date and available cancellation or refund choices. Contact us about a missing package; after a carrier confirms loss, we will arrange a replacement at no additional cost to you. See our Refunds & Replacements policy.